Generic It Training: a Process Protocol Model

Construction companies have to strategically structure and focus their Business Strategy (BS) in order to maximise benefits. This requires detailed knowledge of the operating environment, stakeholders, resource implications and the management of risk. Information Systems (IS) and Information Technology (IT) can perform a crucial role by supporting and underpinning this strategy. A key element of the IT strategy is generic and specific IT training. These requirements must consider many issues, not least, resource implications, organisational culture, infrastructure and disparate training needs. These needs may also encapsulate both group and corporate issues, in addition to individual, operational, managerial and strategic requirements. This research investigates the use of a Process Protocol training model to analyse the key sequential stages (gates) and links needed, to satisfy, or close, the ‘performance gap’ between the BS, IS Strategy and subsequent IT Training Strategy.